Shipping policy

Last Updated: June 2018

Thank you for shopping with EverNestle. We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy to understand how orders are processed, shipped, and delivered.

Order Processing

All orders are processed within 1–3 business days after confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

During peak seasons, sales events, or high order volumes, processing times may be slightly extended.

Shipping Time

Once dispatched, orders are typically delivered within 3–10 business days depending on the customer's location and courier service availability.

Delivery times are estimates and may vary due to factors beyond our control, including:

  • Remote delivery locations.
  • Weather conditions.
  • Public holidays.
  • Courier partner delays.
  • Natural disasters or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

EverNestle may offer free shipping on selected products, promotional campaigns, or minimum order values.

Order Tracking

Once your order has been shipped, tracking details will be shared via SMS, email, or WhatsApp (where applicable).

Customers can use the tracking information provided to monitor the delivery status of their orders.

Delivery Attempts

Our courier partners may make multiple delivery attempts.

If the customer is unavailable during delivery attempts or provides an incorrect/incomplete address, the order may be returned to us.

Additional shipping charges may apply for re-shipping returned orders.

Incorrect Address Information

Customers are responsible for providing accurate shipping details, including name, address, phone number, and PIN code.

EverNestle shall not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible locations.

EverNestle reserves the right to disable COD for certain locations, products, or orders based on operational requirements.

Damaged Packages

If the package appears damaged, tampered with, or opened at the time of delivery, customers are advised to:

  • Refuse delivery if possible.
  • Take clear photos of the package.
  • Contact our support team immediately.

Delivery Delays

While we strive to ensure timely deliveries, EverNestle is not liable for delays caused by courier partners, transportation issues, weather conditions, government restrictions, or other events beyond our reasonable control.

Contact Us

For shipping-related questions or assistance, please contact us:

Email: EverNestle.help@gmail.com

Customer Support Hours:
Monday to Saturday | 09:30 AM – 05:30 PM

We appreciate your trust in EverNestle and look forward to serving you.